Terms and Conditions
General Information
Natural History Museum of Denmark University of Copenhagen Øster Voldgade 5-7 1350 Copenhagen K
CVR no.: 29979812 Email: snm@snm.ku.dk Telephone: (+45) 35 32 22 22 Our reception is open Monday to Thursday from 8:30 to 15:30, and Friday from 8:30 to 15:00.
WEBSHOP CUSTOMER SERVICE
Contact us by email: webshop@snm.dk
PURCHASE OF TICKETS
Delivery of tickets
We will send the tickets to the email address you provided in your order immediately after you have completed your purchase. The ticket with the printed barcode serves as your admission to the selected venue. The ticket can only be used once.
Loss of tickets
If your ticket is lost before you have used it, or if your annual pass is lost, the documents can be printed again from the email you received in connection with your purchase (alternatively, contact webshop@snm.dk to have the link resent).
Refunds
Purchased tickets are only refunded in the event of cancellation. Annual passes are non-refundable.
Right of withdrawal
In accordance with the Danish Consumer Contracts Act (Act no. 2013-12-17), Section 18(2)(12), there is no right of withdrawal for the purchase of tickets.
Complaints
Any complaints must be directed to webshop@snm.dk.
Reservations
We reserve the right to close exhibitions in whole or in part at any time. In the event of ticket cancellation, the full amount will be refunded. The Natural History Museum of Denmark is not liable for any other losses resulting from cancellation.
PURCHASE OF GIFT CARDS
Gift cards can be purchased for use towards buying goods in the museum shops. Gift cards are purchased and delivered in the same manner as annual passes, as stated in the section "PURCHASE OF TICKETS AND ANNUAL PASSES". Gift cards are valid for a period of 3 years. If the gift card is not used within 3 years from the date of issue, it will expire. Cash redemption of gift cards can be requested by emailing webshop@snm.dk or in person at the museum shops at Øster Voldgade 5-7 and Gothersgade 128, respectively.
PURCHASE OF GIFT CARDS FOR ANNUAL PASSES
Gift cards can be purchased for use towards buying the selected annual pass. Gift cards for annual passes are purchased and delivered in the same manner as annual passes, as stated in the section "PURCHASE OF TICKETS AND ANNUAL PASSES". Gift cards for annual passes are valid for a period of 1 year from the date of issue. After this period, the gift card can no longer be used to purchase an annual pass, but may be redeemed for cash in accordance with the general rules governing this. Cash redemption of gift cards can be requested by emailing webshop@snm.dk or in person at the museum shops at Øster Voldgade 5-7 and Gothersgade 128, respectively.
PURCHASE OF GOODS
Delivery
Once you have placed an order, you will receive an order confirmation by email. The ordered goods will be dispatched within 3–5 business days of receiving an order paid by Dankort or credit card.
Delivery address
When ordering your goods, you may specify a delivery address different from your billing address.
Shipping costs
All orders are shipped via postal/parcel service with delivery. The shipping fee will be added to the purchase price and will appear on your order.
Right of withdrawal
You have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day on which you: a) receive your goods b) acquire physical possession of the last item, in the case of a contract relating to multiple different goods ordered in one order and delivered separately c) acquire physical possession of the last lot or piece, in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces d) acquire physical possession of the first good, in the case of contracts for regular delivery of goods during a defined period of time
Within 14 days of receipt, you must notify us that you wish to withdraw from your purchase. Notification must be sent by email to webshop@snm.dk. In your message, you must clearly state that you wish to exercise your right of withdrawal. You cannot withdraw from the purchase merely by refusing receipt of the goods without simultaneously giving us clear notice of this.
Returns
You must return your order to us without undue delay and no later than 14 days after you have notified us that you wish to withdraw from your purchase. You must bear the direct costs of returning the goods. When returning items, you are responsible for ensuring that the goods are securely packaged. You bear the risk for the goods from the time of delivery to you until they are received by the museum's webshop. If you withdraw from your purchase and return the goods, we will reimburse all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
Goods must be returned to:
Natural History Museum of Denmark University of Copenhagen Øster Voldgade 5-7 1350 Copenhagen K
Once we have received the returned goods, we will inspect them to verify that they are in essentially the same condition as when they were delivered to you. If they are not, you may be liable to pay for the difference between the price of the goods and their diminished value. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the packaging of the goods is significant for the resale of the item, you must not damage or discard the packaging.
Right of complaint
A 2-year right of complaint applies. If you discover a defect in an item you have purchased, please send an email to webshop@snm.dk describing the defect you wish to report and stating the order number you received when purchasing the item.
Conclusion of agreement
The purchase agreement is governed by the general rules of Danish law. The agreement is binding on both parties once you have placed your order.